Your Rights As A Tenant

Under English law, tenants have a legal right to live in a home that is both safe and well-maintained. One of the primary pieces of legislation protecting this right is Section 11 of the Landlord and Tenant Act 1985, which requires landlords to:

Keep in good repair the structure and exterior of the property (including drains, gutters, and external pipes)

Maintain installations for water, gas, electricity, and sanitation in proper working order

Ensure heating and hot water systems remain functional and reliable

When these duties aren’t fulfilled, the resulting disrepair can pose serious risks to your health or comfort. Common examples include:

Unstable or cracked walls, foundations, or roofing

Persistent leaks, damp, or mould

Faulty plumbing or drainage

Poor ventilation leading to condensation or mould

Defective or unsafe heating systems

Electrical hazards, including unsafe wiring or appliances

Infestations (vermin, pests)

Any other serious issue affecting habitability

Frequently Asked Questions

Below you’ll find clear answers to our most common queries, ensuring you’re fully informed and confident about your housing disrepair claim.

What is a housing disrepair claim?

A housing disrepair claim is a legal process where a tenant seeks to compel their landlord to fix serious issues (like mould, leaks, or unsafe wiring) and potentially secure compensation for problems that weren’t resolved within a reasonable time.

Who can make a claim?

Currently, we only handle cases for council or housing association tenants. If you rent from a private landlord, you may need to explore alternative legal avenues.

Do I need to pay anything upfront?

No. Our service operates on a no-win, no-fee basis, which means you won’t have to pay anything unless your claim is successful.

What types of issues can I claim for?

Problems like damp, mould, leaks, faulty heating, pest infestations, and structural damage are all common grounds for a claim. Essentially, if it affects your health or safety—and your landlord hasn’t resolved it—you may have a case.

How much compensation could I receive?

Compensation varies depending on factors like the severity of the disrepair, how long it’s gone unresolved, and any impact on your health or personal belongings.

How long does the process take?

It can vary. Minor issues may be settled quickly if your landlord agrees to fix them, while more complex cases might take several months, especially if legal action is needed.

Can my landlord evict me for making a claim?

Retaliatory eviction is generally unlawful. If you’re concerned, speak with your solicitor or a local advice service to understand your rights and protections.

What if I’ve already moved out?

If you’ve left the property and the landlord has carried out the necessary repairs after your departure, you may not be able to bring a claim. Always check with a legal professional.

Will my landlord fix the problem during the claim?

The primary goal is often to get repairs completed. In many cases, landlords address the issue once they realise legal action might follow, although outcomes can vary.

Do I need to keep evidence?

Yes. Keep written communications, photographs, and any medical reports related to health issues caused by disrepair. Good evidence can significantly strengthen your claim.

Take Action on Housing Disrepair

Schedule a FREE phone consultation
with one of our experts

Request Callback